Overseas Order Terms & Conditions
By placing an international order with Vinee Bag, you acknowledge that you have read, understood and agreed to the following terms and conditions.
1. Shipping Timeline
Estimated delivery times shown on our website are for reference only.
International shipments may experience delays due to customs clearance, airline schedules, public holidays, weather conditions or other circumstances beyond our control. Such delays shall not be considered a valid reason for cancellation, refund or compensation.
2. Import Duties & Taxes
All international orders are shipped on a Delivery Duty Unpaid (DDU) basis unless otherwise stated.
Import duties, customs duties, GST/VAT, clearance fees, brokerage fees and any other charges imposed by the destination country’s customs authority are NOT included in the product price or shipping fee.
These charges are the sole responsibility of the customer.
Vinee Bag has no control over customs charges and cannot estimate the amount payable.
Failure or refusal to pay customs duties, taxes or clearance fees does not qualify the order for cancellation, return or refund.
3. Customs Clearance
Customers are responsible for cooperating with their local customs authority whenever required.
If customs requests additional documents, identification or payment, customers must respond promptly.
Any storage charges, customs penalties or additional fees resulting from delayed customer response shall be borne entirely by the customer.
4. Customs Declaration
Customs duties and taxes are determined solely by the destination country’s customs authority.
Vinee Bag cannot declare a lower parcel value, alter customs declarations or guarantee exemption from import duties, taxes or customs charges.
5. Refused Shipments
If an overseas shipment is:
- Refused by the customer;
- Unclaimed;
- Abandoned;
- Returned due to unpaid customs duties or taxes; or
- Returned because the customer failed to provide the required customs documents,
the customer shall be responsible for all shipping costs, return shipping charges, customs fees and any related expenses incurred.
6. Country Restrictions
Certain countries may prohibit or restrict the import of leather goods, branded products or other merchandise.
Customers are responsible for ensuring that the ordered products comply with the import regulations of their destination country before placing an order.
Vinee Bag shall not be liable for any shipment that is delayed, rejected, confiscated or destroyed by customs authorities.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Orders returned due to an incorrect or incomplete address will require additional shipping charges for re-delivery.
8. Delivery Attempts
If the courier is unable to complete delivery after multiple attempts, or the parcel is returned because the customer cannot be contacted or fails to collect the parcel, additional shipping charges may apply.
9. Tracking Information
Tracking information will be provided once the parcel has been shipped.
Tracking updates may temporarily pause while the shipment is undergoing customs inspection or clearance.
10. Risk of Loss
Risk of loss passes to the customer once the parcel has been handed over to the shipping carrier.
Vinee Bag is not responsible for delays or losses caused by customs authorities, courier companies, airlines or force majeure events beyond our control.
11. Product Condition
Our products are sourced from overseas Factory Outlet or Direct Outlet channels.
Minor scratches, stain, glue marks, loose threads, natural leather variations, packaging differences, tag variations and other minor imperfections that do not affect the functionality or authenticity of the product are not considered defects.
12. Returns, Exchanges & Refunds
Due to the nature of international shipping, all overseas orders are final.
No cancellations, returns, replacement, exchanges or refunds will be accepted once payment has been successfully made.
Customers are strongly advised to review their order carefully, including the selected product(s), colour, quantity, shipping address and all applicable terms before completing payment.
Once payment has been made, the order is considered final and cannot be cancelled, returned, exchanged or refunded for any reason, including change of mind, sizing preference, customs charges, import duties, shipping delays or refusal to accept the parcel and any other non-valid reason.
For international transaction, refund are only applicable if an item out of stock, Any eligible refund will be issued as Store Credit only.
13. Agreement
Vinee Bag reserves the right to amend these Terms & Conditions at any time without prior notice.
By placing an overseas order, the customer acknowledges that they have read, understood and agreed to these Overseas Order Terms & Conditions.